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This Privacy Policy explains how HeatCheck ("we", "us", "our") collects, uses, stores and protects your personal information when you visit heatcheck.ie or contact us about our thermal imaging home energy survey services.
We are committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988-2018 as applicable in Ireland.
1. Who We Are
Data Controller: HeatCheck
Trading as: HeatCheck.ie
Location: Leinster, Ireland
Contact: [email protected] | 086 160 9113
2. What Information We Collect
Information you provide directly
- Name and contact details (phone number, email address)
- Property address for survey bookings
- Enquiry details submitted via contact forms or booking systems
- Communications you send to us by phone, email or through the website
Information collected automatically
- IP address and browser type (via standard server logs)
- Pages visited and time spent on site
- Referring website or search terms used to find us
3. How We Use Your Information
- To respond to your enquiries and provide quotes
- To schedule and carry out your thermal imaging survey
- To send you your survey report and follow-up information
- To improve our website and services
- To comply with our legal and regulatory obligations
We do not use your data for unsolicited marketing, nor do we sell or share it with third parties for marketing purposes.
4. Legal Basis for Processing
- Contract performance — processing necessary to deliver the survey service you have booked
- Legitimate interests — responding to enquiries, improving our service and website
- Legal obligation — where we are required to retain records by Irish law
- Consent — where you have opted in to receive follow-up communications
5. Third-Party Services
- Calendly — for online appointment booking (governed by Calendly's Privacy Policy)
- Cloudflare — for website hosting and performance (governed by Cloudflare's Privacy Policy)
6. Data Retention
- Enquiry and booking records — up to 3 years after last contact
- Survey reports and associated data — up to 7 years (for warranty and reference purposes)
- Financial records — 7 years as required by Irish Revenue
7. Your Rights Under GDPR
- Right of access — request a copy of the data we hold about you
- Right to rectification — ask us to correct inaccurate data
- Right to erasure — ask us to delete your data where there is no lawful reason to retain it
- Right to restrict processing — ask us to limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests
To exercise any of these rights contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Data Protection Commission (DPC) at dataprotection.ie.
8. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. Our website is served over HTTPS and hosted on Cloudflare's secure infrastructure.
9. Cookies
Our website uses cookies. Please see our Cookie Policy for full details of what cookies are used and how to control them.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent version. Continued use of our website constitutes acceptance of any updated policy.
11. Contact Us